1. How do I place an order on Ralf.ru?

• Browse the product categories or use the search bar to find items. Add desired products to your cart, proceed to checkout, and follow the instructions to complete your purchase.

2. What payment methods are accepted?

• Ralf.ru accepts various payment methods, including credit cards, online banking, and electronic wallets.

3. How can I track my order?

• After placing an order, you will receive a tracking number via email. You can use this number to track your order on the Ralf.ru website.

4. What is the return policy?

• Ralf.ru offers a return policy that allows customers to return items within a specified period, usually 14 days, provided the products are in their original condition.

5. How can I contact customer support?

• Customer support can be reached via the contact form on the website, email, or phone. Details are available in the “Contact Us” section.

6. Are there any membership benefits?

• Ralf.ru offers a loyalty program with benefits such as exclusive discounts, early access to sales, and reward points for purchases.

7. Does Ralf.ru ship internationally?

• Currently, Ralf.ru primarily focuses on domestic shipping within Russia, but some sellers may offer international shipping options.

8. How can I leave a review for a product?

• After receiving your purchase, you can leave a review by logging into your account, navigating to your orders, and selecting the product you wish to review.

9. What sizes are available?

• Ralf.ru offers a range of sizes, and specific size availability can be viewed on each product page. A size guide is also available to help customers choose the right fit.

10. How do I use a discount code?

• During checkout, enter your discount code in the designated field and apply it to see the discount reflected in your total order amount.