1. How can I place an order on Zalando?

• To place an order, create an account on Zalando’s website or mobile app, browse the product categories, add items to your cart, and proceed to checkout. Enter your shipping information and choose a payment method to complete your purchase.

2. What payment methods does Zalando accept?

• Zalando accepts various payment methods, including major credit/debit cards (Visa, MasterCard, American Express), PayPal, and sometimes local payment options depending on your country.

3. How long does shipping take?

• Shipping times vary based on the destination and selected shipping method. Standard shipping typically takes 2-5 business days. Zalando provides estimated delivery times during the checkout process.

4. How can I track my order?

• After your order is shipped, Zalando will provide a tracking number via email. You can use this tracking number to monitor the status of your shipment on the Zalando website or through the carrier’s tracking service.

5. What is Zalando’s return policy?

• Zalando offers a 100-day return policy. Items must be in their original condition with all tags attached. You can initiate a return through your Zalando account, and returns are free of charge.

6. Does Zalando offer free shipping?

• Yes, Zalando offers free standard shipping on all orders, making it convenient and cost-effective for customers to shop.

7. How can I contact Zalando customer service?

• You can contact Zalando customer service through their online chat feature, email, or by calling the customer service hotline. Contact details are available on the “Contact Us” section of the website.

8. Are there any Zalando discount codes available?

• Zalando occasionally offers discount codes and promotions. You can find these codes through their website, email newsletters, and social media channels. Additionally, Zalando has a dedicated section for current sales and promotions.

9. How do I leave a review for a product?

• After receiving your order, you can leave a review by logging into your Zalando account, navigating to your order history, and selecting the item you wish to review. You can rate the product, write a review, and upload photos.

10. Does Zalando have a loyalty program?

• Zalando offers a loyalty program called “Zalando Plus.” Members receive benefits such as faster delivery, early access to sales, and exclusive customer service. You can join Zalando Plus for an annual fee.

For more detailed information, you can visit the official Zalando Spain website at zalando.es.