1. How can I place an order on Shein?

• To place an order, create an account on Shein’s website or mobile app, browse the products, add items to your cart, and proceed to checkout. You will need to provide your shipping information and choose a payment method to complete the purchase.

2. What payment methods does Shein accept?

• Shein accepts various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and sometimes local payment options depending on your country.

3. How long does shipping take?

• Shipping times vary based on the destination and shipping method selected. Standard shipping typically takes 7-15 business days, while express shipping options are faster. Shein provides estimated delivery times during the checkout process.

4. How can I track my order?

• Once your order is shipped, Shein will provide a tracking number via email. You can use this tracking number to monitor the status of your shipment on the Shein website or through the carrier’s tracking service.

5. What is Shein’s return policy?

• Shein generally allows returns within 30 days of receipt. Items must be unused, unwashed, and in their original condition with tags attached. Some items, such as lingerie and swimwear, may have specific return restrictions. You can initiate a return through your Shein account.

6. Does Shein offer free shipping?

• Shein often offers free shipping on orders above a certain amount. Additionally, first-time customers may receive free shipping promotions. Details on free shipping thresholds and promotions can be found on the website.

7. How can I contact Shein customer service?

• You can contact Shein customer service through their online chat feature, email, or by submitting a ticket through the “Contact Us” section on the website. Shein also provides a comprehensive help center with answers to common questions.

8. Are there any Shein discount codes available?

• Shein frequently offers discount codes and promotional offers. You can find these codes on the homepage, through email newsletters, and on their social media channels. Additionally, Shein has a dedicated section for current promotions.

9. How do I leave a review for a product?

• After receiving your order, you can leave a review by logging into your Shein account, navigating to your order history, and selecting the item you wish to review. You can rate the product, write a review, and upload photos.

10. Does Shein have a loyalty program?

• Shein offers a points system where customers can earn points by making purchases, leaving reviews, and participating in certain promotions. These points can be redeemed for discounts on future orders.

For more detailed information, you can visit the official Shein website at shein.com.