1. How does ThredUp work?

• ThredUp is an online consignment store where you can buy and sell gently used clothing. You can browse and shop for items or send in your unwanted clothing for resale.

2. What is a Clean Out Kit?

• A Clean Out Kit is a bag provided by ThredUp that you fill with clothing you want to sell. Send it back to ThredUp, and they handle the rest, including listing and selling the items.

3. What brands does ThredUp accept?

• ThredUp accepts a wide range of brands, from high-end designers to everyday labels. Check their website for a full list of accepted brands.

4. How are items priced on ThredUp?

• Items are priced based on their brand, condition, and current market demand. ThredUp uses a proprietary pricing algorithm to determine fair prices.

5. What condition are the items in?

• ThredUp only accepts items in excellent condition, free of stains, damage, and excessive wear. Each item undergoes a thorough inspection before being listed.

6. How do I return an item I purchased?

• Returns can be initiated through your ThredUp account within 14 days of receiving your order. Follow the instructions on the website for a hassle-free return process.

7. Does ThredUp ship internationally?

• Yes, ThredUp offers international shipping to select countries. Check their shipping policy for more information on destinations and fees.

8. How do I track my order?

• You can track your order by logging into your ThredUp account and visiting the “Orders” section. A tracking number will be provided once your order is shipped.

9. What payment methods are accepted?

• ThredUp accepts major credit cards, PayPal, and Apple Pay for online purchases.

10. Can I use store credit or ThredUp rewards?

• Yes, you can use store credit and ThredUp rewards towards your purchases. Apply them at checkout to reduce your total cost.

ThredUp.com continues to champion sustainable fashion by offering a seamless and enjoyable shopping experience for those looking to buy and sell quality secondhand clothing, all while promoting eco-friendly practices in the fashion industry.